🚚 Shipping Policy – Goo Kenya

At Goo Kenya, we are committed to delivering your orders safely, quickly, and efficiently across Kenya. This Shipping Policy outlines how we process, ship, and deliver your orders.

📦 Order Processing

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is confirmed, our team will contact you to verify details and arrange delivery.

🚛 Delivery Coverage

We deliver to major towns and regions across Kenya, including:

Nairobi

Kisii

Mombasa

Kisumu

Eldoret

Nakuru

And other towns nationwide

If your location is outside major towns, delivery may take slightly longer depending on accessibility.

⏱️ Delivery Timelines

Estimated delivery times:

Nairobi: Same day or next day delivery

Major towns (outside Nairobi): 1–3 business days

Remote areas: 2–5 business days

Delivery timelines may vary depending on product availability, location, and logistics conditions.

💰 Shipping Fees

Delivery charges are calculated based on your location and item size.

Exact shipping cost will be communicated during order confirmation.

In some cases, free delivery promotions may apply within Nairobi or selected areas.

📞 Delivery Communication

Before delivery:

Our team will contact you via phone or WhatsApp

You will be informed of the expected delivery time

Please ensure your phone number is correct and available.

📍 Delivery Requirements

To ensure successful delivery:

Provide an accurate delivery address

Be available to receive the order

Ensure accessibility for large furniture items

Failure to meet these conditions may result in delays or additional charges.

🚫 Failed Deliveries

If delivery is unsuccessful due to:

Incorrect address

Unreachable customer

Customer unavailability

A redelivery fee may be charged.

📦 Inspection on Delivery

Customers are advised to:

Inspect items upon delivery

Confirm condition before accepting

If there is any issue, report it immediately to our support team.

🔁 Delivery & Returns

For issues related to:

Damaged items

Wrong product delivered

Please contact us within 24–48 hours after delivery for assistance.

⚠️ Important Notice

Delivery timelines are estimates and may be affected by factors beyond our control (traffic, weather, logistics delays).

Goo Kenya reserves the right to update shipping terms when necessary.

📞 Contact Us

For shipping inquiries, contact us:

📧 Email: support@gookenya.com 

📱 Phone/WhatsApp: +254 798564078

🌐 Website: https://gookenya.com